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What are your office hours?

Rent-A-Home office is open from 9:00 - 5:30 Mon. - Fri. and 10:00 - 2:00 Sat. Our agents show properties from 9:30 - 5:00 Mon. - Fri., from 10:30 - 1:30 Sat and By Appointment Only only 12:30 - 3:30 on Sunday. Note: Sunday showing appointment must be set up on or before the Saturday before requested Sunday showing.  The office is NOT open on Sundays.


How does the application process work?


Rent-A-Home's application process is straightforward. Simply follow these steps:

1. Find a property that interests you through our vacancy listing.
2. Drive by the property to familiarize yourself with the neighborhood and surrounding area.
3. Call our office to set up a showing with an agent. We do not hand out keys. Same day showings are usually not possible, so please call in advance that we may accommodate your schedule.
4. Submit a rental application. The application is $50 per applicant age 18 and over, and $50 per co-singer. Please allow 2 to 3 business days to process the application.
5. If approved, we will set up an appointment for you to sign leases and pay your deposit.
6. After you sign leases, simply come into the office on your move in date to pick up keys.


What do I need in order to qualify?

You must make at least three times the monthly rent in order to qualify. Rent-A-Home requires proof of income from all interested applicants. Rent-A-Home will consider supplemental forms of income such as student loans, social security, etc.


What else do you check on your application?

Rent-A-Home requires all applicants to consent to a credit check, criminal check, and rental reference check. Additionally, Rent-A-Home's property management software checks for prior collections / evictions.


How long does it take to process an application?

Generally, our office processes applications within 2-3 business days of receiving all information from the applicant and the application fee. Our office cannot begin processing an application until the application fee has been paid.

In some circumstances, there will be more than one applicant interested in a property. In these circumstances all applicants need to wait until each application is processed and presented to the owner of the property.


Can I rent a 1 bedroom property with my boyfriend/girlfriend?

In an effort to provide safe and suitable living accommodations for all, RAH policy states 1 unrelated adult per bedroom. If the adults are related, for example, a married couple or 1 parent and 1 adult child (total of 2), this would be the maximum number of related adults in a one bedroom.


I have bad / no credit. Will I still be able to qualify for the property?

The owner of the property you apply for ultimately determines whether your application is approved or turned down; Rent-A-Home cannot guarantee approval or disapproval based on credit history. We present all relevant information to the owner after your application is submitted.


What type of deposit is required?

 Unless otherwise noted, the deposit is usually equal to one month's rent. The deposit must be paid in certified funds at the time the lease agreement is signed.


Do you accept pets?

 Pets are negotiable with payment of a pet deposit or fee unless otherwise noted on the property listing. The deposit / fee will vary according to the age, number, and type(s) of pet at the property. Rent-A-Home does not accept aggressive breeds of dogs at any property.

Assistance Animals: Our policy requires a healthcare/3rd party provider to fill out a form stating that the prospective tenant 1.) Has a disability (No description of disability to be included) and 2.) Needs the pet for assistance with a disability.


Can I add a roommate after I sign a lease? Add a Pet?

A roommate may be added after an application is filled out and turned into RAH to process. If approved by the Property Owner, a new lease will be created and signed by all parties. A pet may be added if the Property Owner approves and a Pet Deposit is paid. If an unauthorized occupant or pet is found in the property a $500 non-refundable fee will be charged to the current tenant. The process to evict may be started if current tenant does not comply. Rent-A-Home does not accept aggressive breeds of dogs at any property.


Do you accept Section 8 vouchers?

 Rent-A-Home does not accept Section 8 vouchers.


Is rent negotiable?

 Generally, rent is non-negotiable. In limited circumstances the property owner may be willing to negotiate rent after an application is received; however, neither Rent-A-Home nor the owner are obligated to negotiate on the rent after receiving an application. Please note that rent will not be negotiated prior to submission of an application.


When should I start looking for properties?

 We recommend you begin your search about 30 days before your expected move date. Rent-A-Home can only hold properties for up to 30 days even with payment of a deposit. Be sure to call our office at least a day in advance to set up a showing, and several days in advance if requesting a showing on the weekend.


When do you show properties?

 We show properties Monday-Friday from 9:30-5:00, Saturday from 10:30-1:30 and By Appointment Only on Sunday, 12:30 - 3:30. Each showing lasts at most 15 minutes, so please be sure to arrive timely.


How do I set up a showing?

To set up a showing, please call our office at (336) 272-0767. Same day showings are usually not possible, so please call our office at least 24 hours before your desired showing time. If you would like to see a property on Saturday or see multiple properties on the same day, we recommend calling 72 hours in advance.


Do I have to see the inside of a property before applying?

 Although you may apply for a property before seeing its interior, Rent-A-Home will not process an application until you see the property from the inside in person.

 If you are moving to Greensboro from out of county or out of state and cannot see the property in person, you may have a friend or family member see the property on your behalf.